About Di

Digital Interact

Digital Interact for Tag Group Revision: 2.2.2-final-519607
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Copyright@ 2023 TAG, Inc
Visit Tagww at tagww.com

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Contact us

Need help? Contact Us via email to Di-Support@tagww.com or call our helpdesk via the below toll free numbers:

Location

Contact Number

IVR Options

USA

18332736080

Press 3 for Di related issues and requests.

UK

08000581240

China

108001403160

Netherlands

8000222271

Australia

1800878925

France

0800990144

Belgium

080010042

Germany

8001808967

Singapore

8001011567

Hong Kong

800969550

Japan

006633814630

India

0008000404595

 

NOTE: User dialling to report Issues with Di have to select “Option 3”, selecting the incorrect IVR option will place the call with a different team.

For non single-sign-on users you can reset your password via the login page.

Locked yourself out by entering the incorrect password? Please email Di-Support@tagww.com to have your account unlocked

Privacy

Tag Digital Interact Privacy Notice

Last Updated – 18 February 2025

This privacy statement explains how we use your personally identifiable information on Digital Interact. Your personal information is stored, used, and accessed in accordance with relevant and applicable data protection legislations.

The data controller is Tag Worldwide Group Ltd. Where used in this Notice, “Tag” means TAG Worldwide Group Limited, or any of its subsidiaries, parent company or related companies under common ownership.

How we collect and process your personal information

For the purpose of this service, we will collect your full name, email address, job title, telephone number, login details and preferences information.

We use the information to personalise your experience and to allow us to deliver required services to your company.

When we collect your information

We collect your information when you register and use our Digital Interact services, or when we enter a contractual relationship with your company.

If you contact us by telephone, email, post, through social media or using another function offered from time to time by our websites. We will use this information to:

  • review, investigate and respond to any comment or question that you may raise
  • carry out our obligations and
  • enforce our rights under any contract we have with our suppliers.

You can find out more about our use of your personal data in our website Privacy Notice.

Information we collect automatically from you

When you visit our Digital Interact websites, we automatically collect information such as your Internet Protocol (IP) address, software configuration, aggregate use information, geographical location data, operating system, and your permission for us to place non-essential cookies on your device. We will not usually be able to individually identify you from this information. Cookies are small files sent from us to your computer where they are stored and may be read. You can find out more about our use of cookies in our Cookie Notice.

User Session Replays, Product Performance Analytics, and Co-Browsing for Support Troubleshooting

To enhance user experience, troubleshoot issues, and improve our products and services, we may occasionally track and monitor user session replays and collect product performance analytics. This allows us to better understand how users interact with our platform, identify areas for improvement, and ensure smooth functionality.

In certain cases, for troubleshooting purposes, our support team may also engage in co-browsing sessions to assist users with technical issues or product-related concerns. During such sessions, we may view users’ screen in real time to provide efficient support. Any information shared during these support sessions will be treated with the utmost confidentiality and will be used solely for resolving the issue at hand.

Legal basis for processing

Our legal basis for processing your personal information is for the performance of our obligations under our agreement with you and/or the organisation you represent. 

Using the Digital Interact website(s) indicates your acceptance of this notice. In all other circumstances, including where you contact us, our legal basis for processing personal information is that it is necessary for our legitimate interests in conducting our business and meeting the requirements of our current and prospective customers.

Who we share your personal data with

Your personal data will be shared internally within Tag and Dentsu Group for the purposes of managing your requests. We may share your personal information with our third-party software providers and technical partners and suppliers.

Your personal data is kept on servers in multiple countries and may be transferred outside of your country or territory (for example, outside of the UK or the EEA) for the purposes described in this Notice. We may transfer personal data to countries where Tag group companies are located so that they may review and use the personal data for the purposes described in this Notice.  

We will only transfer your personal data outside the country in which you are located where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any personal data being processed and in compliance with applicable privacy and data protection laws. This may be through a contract we have in place with the importing company, or because we know that where the importing company is based has even stricter data protection laws than the one you are based in/ it was received in.

How we protect your information

We have implemented a variety of security measures to keep our clients’ data safe. All information kept by us is stored on secured servers and platforms and all client data is logically separated and stored in a segregated structure.

Our safeguards include robust systems and processes designed to ensure that we collect only the minimum personal data necessary to pursue the purposes for which we process your personal data, and that only those who need to view your personal data can see it.

Policies have been implemented to help keep your personal data secure. These policies are aligned to applicable regulations and industry standards including ISO27001 and are applicable to all parts of Tag. 

Automated decision making

Some of our processes within Digital interact may be based solely on automated decision making. You have the rights in respect of any automated decision-making process:

  • The right not to be subject to any decisions wholly made in the basis of automated processing; and/or
  • The right to request a review of any such decision, to be undertaken by a colleague in our client team.

For any such requests, please email di-support@tagww.com or global.privacy@tagww.com

Data Retention

We will keep your information for a maximum of 7 years after the end of our relationship with you unless obligations to our regulators or applicable law require otherwise.

Your Rights

You may have certain rights in relation to the personal information we collect about you. These may include –

  • the right to request access to your personal information we hold, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified.
  • You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format.

Not all of these rights will be applicable in every case; for example, where we are obliged to maintain records to meet a legal or regulatory requirement, we would be unable to delete your information. Email global.privacy@tagww.com and we will respond to your request to change, correct, or delete your information within a reasonable time frame and notify you of the action we have taken. You also have the right to complain about the use your personal information to local supervisory authority, if you are not happy with the way we have dealt with your request.

Cookies and how to withdraw consent

Cookies are small text files that are placed on your computer by websites that you visit. Our data partners may use cookies or pixels to collect data about you. Where you consent to cookies, you also have the right to withdraw that consent.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Changes to this Privacy Notice

This Notice will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it appropriately reflects any changes in law, technology and the business environment. Any personal information held will be governed by our most current Notice.

Contact Us

If you have any further questions regarding the data that TAG collects, or how we use it, then please feel free to contact us in any of the following ways -

Address - TAG Data Protection Officer, 1-5 Poland Street, Soho, London, W1F 8PR, United Kingdom.

Telephone – Please refer to the contact us page of the Digital Interact Login page or website - login - Tagww - Tag

Email: global.privacy@tagww.com, di-support@tagww.com

 

Terms

The global terms of service

 

Thank you for using our products and services ("Services"). Any Additional Terms, the Services will be provided to you by Tag Worldwide ("Digital Interact"), with registered offices at GLOBAL & EMEA HQ.1-5 Poland Street Soho London W1F 8PR +44 020 7468 1000
+44 020 7251 4571

Use of our Services

You are required to comply with the guidelines that apply to our services and the acceptable use policy which can be found at https://www.tagww.com/app/uploads/2023/08/TAG-Di-Acceptable-Use-Policy-End-User.pdf

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

By using our services, you do not acquire any copyright or other intellectual property rights in our services or the content you access. You may not use any Content from our Services unless you have the permission of the copyright owner or otherwise are authorized to do so. These Terms of Use do not grant you any right to use any trademarks, trade dress or logos used in our Services. Legal notices displayed in or in connection with our Services may not be removed, obscured or altered.

Our services also display content that does not originate from Digital Interact. This content is the sole responsibility of the party making it available. Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

You are required to comply with the guidelines that apply to our services.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

By using our services, you do not acquire any copyright or other intellectual property rights in our services or the content you access. You may not use any Content from our Services unless you have the permission of the copyright owner or otherwise are authorized to do so. These Terms of Use do not grant you any right to use any trademarks, trade dress or logos used in our Services. Legal notices displayed in or in connection with our Services may not be removed, obscured or altered.

Our services also display content that does not originate from Digital Interact. This content is the sole responsibility of the party making it available. Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

@ 2025 TagWW

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