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About Di

Digital Interact

Digital Interact for Tag Group Revision: 2.2.2-final-519607
TPU:20.0.101 CU 2 | APU: 20.0.101 CU 0
Configuration: 20 | 1.2.2
Copyright@ 2023 TAG, Inc
Visit Tagww at tagww.com

Terms Privacy Cookies Contact us

Contact us

Need help? Contact Us via email to Di-Support@tagww.com or call our helpdesk via the below toll free numbers:

Location	Contact Number	IVR Options
USA	18332736080	Press 3 for Di related issues and requests.
UK	08000581240
China	108001403160
Netherlands	8000222271
Australia	1800878925
France	0800990144
Belgium	080010042
Germany	8001808967
Singapore	8001011567
Hong Kong	800969550
Japan	006633814630
India	0008000404595

NOTE: User dialling to report Issues with Di have to select “Option 3”, selecting the incorrect IVR option will place the call with a different team.

For non single-sign-on users you can reset your password via the login page.

Locked yourself out by entering the incorrect password? Please email Di-Support@tagww.com to have your account unlocked

Cookies

The global cookie policy

Introduction

Tag (referred to as “our”, “us” and “we” in this notice) where used in this Notice, “Tag” means Tag Worldwide Group Limited, or any of its subsidiaries, parent company or related companies under common ownership. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact. We are committed to being transparent in our handling and processing of personal data at all times in accordance with applicable privacy and data protection laws.

This Cookie Notice explains how we use cookies and the choices you have. Except as otherwise stated in this notice, the relevant Tag privacy notice, which can be found on our privacy notice page (“Privacy Notice”), will apply to our processing of the data that we collect via cookies including your rights regarding your personal data.

What are “cookies”?

Cookies are small packets of information stored by your browser when you visit certain sites, including our site. Cookies are generally used by sites to improve your user experience by enabling that site to ‘remember’ you, either strictly for the duration of your visit (using a “Session” cookie which is erased when you close your browser) or for repeat visits (using a “Permanent” cookie). 

Please be advised that in some countries data such as cookie IDs and IP-/MAC- addresses are considered to be personal data. To the extent we process such data that is considered personal data, this will be done in accordance with our Privacy Notice.

Third Parties and Information Sharing

Our sites may include links to third party sites, plug-ins and applications. Using these facilities may allow third parties to collect or share data about you. Where you have opted-in to Functional Cookies, Performance Cookies and Targeting Cookies, it may be possible for third party sites to track your browsing behaviour when you leave our site. You are able to opt-out of these cookies at any time.  For more information on these cookies, you can access granular details relating to each of the cookies, the categories, descriptions, types (first or third party) and lifespans.

For help and advice on how to do this, please follow the instructions in the ‘How to reject cookies’ section below.

Our site uses the following types of cookies: 

Strictly Necessary Cookies 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personal data.

Functional Cookies 

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance Cookies 

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

How to reject cookies 

If you don’t want to receive cookies, you can update your settings in our cookie management portal here:

Cookies Settings

You can click on the Cookies Settings tab at the bottom page of our website to update your preferences. Alternatively, you can also alter your browser settings. The procedure for doing so varies from one browser application to another. If you wish to reject cookies from our site, but wish to accept those from other sites, you may choose the option in your browser settings to receive a notice before a cookie is stored on your device.

By disabling cookies, you may be prevented from accessing some features of our site or certain content or functionality may not be available.  

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org  or www.allaboutcookies.org.

XXX - [INSERT TRUSTARC COOKIE LIST LINK]

Below sets out the main cookies that we use on this site and what we use them for:

Strictly Necessary Cookies

__cfduid – Cloudflare cookie (hosting related) -
AWSALB – Amazon Web Services cookie (hosting related)
OptanonConsent – TrustArc cookie (EU Cookie Law related)

The full list, including cookies served by 3rd parties (included by header scripts) i.e. Google analytics, Hubspot and Consent message as well as anything added by the hosting. Note that 3rd party and hosted related cookies aren’t controlled by us and can potentially change over time.

__cfduid
Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.

AWSALB
Amazon Web Services cookie (hosting related)

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.
(Expires: 13 months)

__hstc
The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
(Expires: 13 months)

hubspotutk
This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
(Expires: 13 months)

_gat
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.

_ga
This cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

_gid
This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

JSESSIONID

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

GUEST_LANGUAGE_ID

This cookie remembers the user's language preferences.

(Expires: 1 year)

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

Google Analytics

OptanonConsent
This cookie is set by the cookie compliance solution from TrustArc. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

OptanonAlertBoxClosed
This cookie is set by websites using certain versions of the cookie law compliance solution from TrustArc. It is set after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one-year lifespan and contains no personal information.

OptanonConsent
This cookie is set by the cookie compliance solution from TrustArc. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Please note that third parties (including, for example, clients that we host websites for, business partners, sub-contractors in technical, payment and delivery services, media-based services and providers of external services like web traffic analysis services) may also use cookies, over which we have no control and shall have no liability for.

Enabling and disabling cookies
If you do not accept the cookies, or choose to block some or all cookies, you will still be able to browse our site however you may lose some of the beneficial website functions of cookies.

The Help pages on most browsers will tell you how to prevent your browser from accepting new cookies and how to disable cookies altogether. For more information on how to manage cookies please visit www.allaboutcookies.org

Queries
For any further queries with Cookie Policy changes please contact global.privacy@tagww.com

Last revision effective:       13th March 2024

Privacy

TAG respects the privacy of every individual whose personal information we handle in the course of our business operations.

Where used in this Notice, “TAG” means TAG Worldwide Group Limited, or any of its subsidiaries, parent company or related companies under common ownership.

For the purposes of applicable legislation, including the EU General Data Protection Regulation and the UK General Data Protection Regulation as amended or supplemented (the “Data Protection Laws”).

In the UK we are registered with the Information Commissioners Office.

Introduction

This Privacy Notice describes

what information TAG collects about you,
why we need to collect that information,
how we collect that information,
what we do with that information,
who with, and how we share any such information, and
how we handle the content you place in our products and services.

It also explains the choices available to you regarding our use of your personal information and how you can exercise you rights under the data protection legislation such as your right of access and right to update your information.

From time to time we may update this notice to keep it up to date with changing privacy and data protection laws, we recommend that you re-visit our privacy notice from time to time to ensure you are happy with any changes. should any amendments impact on how we process your personal data we will take reasonable steps to inform you. In some cases, this information may be made available to you through your employer as the company that utilises our services.

We collect and use this personal information in order to provide services to you, if you decide not to provide the personal data we ask for, it may delay or prevent us from providing those services.

Scope of this Privacy Notice

This Privacy Notice applies to the information that we obtain through your use of our services as defined below or when you otherwise interact with TAG.

“Services” include:

The use of our Websites.
The use of our SaaS Products.
The use of any of our other products and/or services either for your own benefit or where you are working on behalf of your employer.
The use of any of our supplier support services either for your own benefit or where you are working on behalf of your employer.

For the purposes of this notice “Services” do NOT include:

TAG products or services for which a separate privacy notice is provided (if any); or
Third Party Products. These are third-party products or services that are integrated, or you may choose to integrate with TAG products or services, such as third-party add-ons, plugins or any separate software or other services whatsoever. You should always review the notices and or policies of third-party products and services to make sure you are comfortable with the ways in which they collect and use your information.
Unless otherwise stated, our SaaS Products and our other Products and Services are treated the same for the purposes of this Privacy Notice.

Our Data Protection Officer

Our Data Protection Officer can be contacted by email at global.privacy@tagww.com or in writing at:

TAG Data Protection Officer,
PO BOX 29,
NR3 1GN,
United Kingdom.

How we collect and process your personal information

We collect and process differing types of Personal Data depending on how you interact with TAG. In some cases we will process information as a service provider to you, sometimes as a provider to your employer and in some cases as your direct employer. We have segregated this section so you only need to review the information that is relevant to the way that you interact with us

When you use our Services

We collect information about you as you subscribe to the Services, modify your profile, make purchases through, use, access, or interact with the Services. Information we collect includes your name, job title, email address, telephone number and Preferences information such as notification and marketing preferences.

We will use the information that we collect about you to:

provide our products and Services to you;
create and maintain your account;
allow you to log in to the Websites;
contact you about your account and the products and Services that we provide.

When you apply for a job through our Websites

If you apply for a job with TAG through our Websites, we will collect the information about you that you choose to give us through the recruitment process including your name, job title, email address, telephone number and recruitment information (including copies of right to work documentation, references and other information included in a CV or cover letter or as part of the application process). We may also collect data about you from any employment agencies or background check providers, that we use to support us during the recruitment process.

We will use the information that we collect about you to:

assess your suitability for the role applied for.
carry out required checks to ensure your eligibility.
enter into an employment or other contract with you and fulfil our obligations and assert our rights thereunder.

When you place an order or return a product

If you place an order through our Websites, we will collect your name, address, contact details, delivery preferences, and information about the products you have ordered, as well as payment information, depending on how you place your order or request a refund.

We will use this information to:

contact you to confirm the details of your order.
arrange for delivery of your order.
process your payment.
detect and prevent fraud or other crime.
resolve legal claims or disputes involving you, your employer or us, as applicable.

When you contact us

If you contact us by telephone, email, post, through social media or using another function offered from time to time by our Websites, e.g. livechat or inputting information to an enquiry form on our Website, we will collect any information about you that you choose to give us.

We will use this information to

review, investigate and respond to any comment or question that you may raise
carry out our obligations and
enforce our rights under any contract we have with our suppliers and customers.

Information we collect automatically from you

When you visit our website we automatically collect information such as your Internet Protocol (IP) address, software configuration, aggregate use information, geographical location data, operating system and your permission for us to place non essential cookies on your device . We will not usually be able to individually identify you from this information.

Cookies are small files sent from us to your computer where they are stored and may be read. You can find out more about our use of cookies in our Cookie Notice.

Information we receive from other sources, including your employer

We may collect information about you from your employer or other service providers or clients in your capacity as employee or representative of your employer. We will collect this information as you interact with our Services and or make purchases through, use, access, or interaction with the Services on behalf of your employer. Information we collect may include: your name, job title, email address, telephone number and Preferences information such as notification and marketing preferences.

We will use the information that we collect about you to:

provide our products and Services to you and/or your employer.
create and maintain your account or that of your employer.
manage the business relationship between us, our clients and you and/or your employer.
allow you to log in to the Websites.
contact you about your account and the products and Services that we provide to you and/or your employer.
carry out our obligations and enforce our rights arising from any contracts we have entered into with you and/or the organisation you represent.
to comply with legal and regulatory requirements (including responding to court orders and to prevent crime or the commission of a crime).

We collect Information under the direction of our corporate clients and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, you will need to raise this request with your employer As TAG will not be able to action any request from you directly.

If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to agree to the collection and use of their Personal Information as described in this Privacy Notice.

Our legal basis for using your personal information

If you create an account on our Websites or use the services provided by us, our legal basis for processing your personal information is that it is necessary for the performance of our obligations under our agreement with you and/or the organisation you represent. Using the website indicates your acceptance of this notice.

In all other circumstances, including where you contact us, our legal basis for processing personal information is that it is necessary for our legitimate interests in conducting our business and meeting the requirements of our current and prospective customers.

How we may share your personal information

We may disclose the personal information we hold about you to:

our group companies and affiliates.
banks and other financial institutions.
payment service providers.
your employer or the corporate entity that you represent, solely for the purposes of providing the Services to you and/or your employer where we have a contract with your employer or the company you represent.
third party companies in the event that we are involved in a corporate transaction such as an actual or potential merger, joint venture, consolidation or sale.
our professional advisors such as lawyers, accountants, auditors, financial and other professionals.
Our service providers as processors on our behalf, including IT hosting companies: We may engage other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance and providing customer services, they have access to personal information needed to perform their functions, but may not use it for any other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
For the protection of TAG and others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our agreements with our customers or suppliers; or protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for purposes that are contrary to the commitments made in this Privacy Notice.
Regulatory authorities as required by any such authority, including tax authorities.
we may, from time to time, expand, reduce or sell the parts of the TAG business and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
law enforcement agencies, courts and other relevant tribunals.

How secure is your information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information.
It is important for you to protect against unauthorised access to your password(s) and to your computer. Be sure to sign off when you finish using a shared electronic equipment.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

International transfers of personal information

We process your personal information using data centres located inside the European Union and, in some cases, using data centres located outside the European Union. Where we transfer personal information to our group companies or other third parties outside of the European Economic Area or United Kingdom (UK), we will ensure that those transfers take place in accordance with the applicable data protection laws designed to ensure the privacy of your personal data, including by entering into data transfer agreements with recipients. If you would like more information about how your personal information may be transferred, please contact us at global.privacy@tagww.com.

Retention of personal information

The period for which we will retain personal information will vary depending on the purposes for which it was collected, as well as the requirements of any applicable law or regulation:

If you have signed up for an account on our Websites, we will store your personal information and the information in your account for as long as is necessary to provide the account and / or the services, for the period for which you, your employer or we could bring legal proceedings in relation to the running of your account;
if you order a product or service through our Websites, we will store your personal information and information about your order for as long as is necessary to comply with our contractual obligations, applicable tax legislation, and for the period for which you, your employer or we could bring legal proceedings in relation to your order.

In all cases we seek to remove personal information that we no longer needed under the terms of this Privacy Notice or to meet our business needs.

Your rights

You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format. Not all of these rights will be applicable in every case; for example where we are obliged to maintain records to meet a legal or regulatory requirement we would be unable to delete your information.

Email global.privacy@tagww.com and we will respond to your request to change, correct, or delete your information within a reasonable time frame and notify you of the action we have taken.

You also have the right to complain about the use your personal information to local supervisory authority, which in the UK is the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns

Or you can write to them at:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow Cheshire,
SK9 5AF

Before you take your complaint to the relevant Supervisory authority, we would welcome the opportunity to resolve any issues with you directly. Please direct any complaints that you have to global.privacy@tagww.com

To Unsubscribe From Marketing Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us an email us at global.privacy@tagww.com

Links to Third Party Websites

Our Websites may contain links to other third-party websites. These are not covered by this Privacy Notice. If you access other third-party websites using the links provided, you do so at your own risk and should take the same precautions as you would when choosing to visit any other website. The operators of these third-party websites may collect and use your information in accordance with their own privacy policies, which may differ from ours. Please check the relevant policies or notices before you submit any personal information to any other third-party websites.

Changes to this Privacy Notice

This Notice will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it appropriately reflects any changes in law, technology and the business environment. Any personal information held will be governed by our most current Notice.

Contact Us

If you have any further questions regarding the data that TAG collects, or how we use it, then please feel free to contact us by email at: global.privacy@tagww.com or in writing at:

TAG Data Protection Officer,
PO BOX 29,
NR3 1GN,
United Kingdom.

Terms

The global terms of service

Thank you for using our products and services ("Services"). Any Additional Terms, the Services will be provided to you by Tag Worldwide ("Digital Interact"), with registered offices at GLOBAL & EMEA HQ.1-5 Poland Street Soho London W1F 8PR +44 020 7468 1000
+44 020 7251 4571

Use of our Services

You are required to comply with the guidelines that apply to our services and the acceptable use policy which can be found at https://www.tagww.com/app/uploads/2023/08/TAG-Di-Acceptable-Use-Policy-End-User.pdf

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

By using our services, you do not acquire any copyright or other intellectual property rights in our services or the content you access. You may not use any Content from our Services unless you have the permission of the copyright owner or otherwise are authorized to do so. These Terms of Use do not grant you any right to use any trademarks, trade dress or logos used in our Services. Legal notices displayed in or in connection with our Services may not be removed, obscured or altered.

Our services also display content that does not originate from Digital Interact. This content is the sole responsibility of the party making it available. Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

You are required to comply with the guidelines that apply to our services.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

By using our services, you do not acquire any copyright or other intellectual property rights in our services or the content you access. You may not use any Content from our Services unless you have the permission of the copyright owner or otherwise are authorized to do so. These Terms of Use do not grant you any right to use any trademarks, trade dress or logos used in our Services. Legal notices displayed in or in connection with our Services may not be removed, obscured or altered.

Our services also display content that does not originate from Digital Interact. This content is the sole responsibility of the party making it available. Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

@ 2024 TagWW

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